FAQ

 

What payment types do you accept?

We accept Visa, MasterCard, American Express and Discover, as well as pre-paid cards.  You are also welcome to mail in a check or money order for a discount, for more info contact us.

We are also proud to say that our card processors are 100% US based.  You will NOT be charged an overseas transaction fee, called a “foreign transaction fee”.   We do not use foreign banks, and your billing info will NEVER be going anywhere overseas.

 

What are your cutoff times?

All free shipping orders  (Priority and First Class)  ship the day AFTER they are placed (for example:  order on Tuesday, your order will ship on Wednesday).  

All orders with USPS Express 1-2 day shipping will ship out the same day they are placed (3:00PM Eastern Standard Time cutoff). 

 

Do you have any coupon codes?

We do not have any valid coupon codes at the current time.  There are old coupon codes of ours still around the internet, but they are all expired and no longer in use.

 

Can I pickup my order?

We do not have a pickup location or retail storefront.  We’re online only.

 

What will the package look like?

Most packages will arrive in a red, white, and blue USPS bubble envelope or box.  Some packages will arrive in a plain grey bubble envelope or a small brown box.  The word “kratom” is no where on the packaging or shipping label.

 

How will you appear on my card statement?

We will show up on your card statement either as “Green Leaf” or “SB Wholesale”.  The word “kratom” will NOT appear on your card statement.

 

How long will it take for my order to arrive?

Every order placed before 3:00PM Eastern Standard Time will ship out that same day.  Most packages arrive in 2 – 4 days, depending on the destination area.  Express orders normally arrive in 1 day, sometimes 2.  All orders ship from our warehouse in New Jersey.

 

Is kratom legal in my area?

Kratom is legal in almost every state in the U.S. with exception of Tennessee, Wisconsin, Indiana, and Vermont.  Please check your local municipality before ordering.

 

Do you ship out of the US?

I’m sorry, we do not ship out of the United States at this time.

 

Is tracking included?

Yes, tracking is included and will be emailed to you with every order.

 

What are your most popular strains?

Our most popular strains are:  Green Maeng Da, Maeng Da Red Vein, Vietnam, Bentuangie, Horned Leaf Maeng Da, Pleasant Green Bali Supreme, Red Relief Blend, and Pure Energy Blend.

 

Does www.greenleafkratom.com enforce age requirements?

Yes. By ordering you are attesting and declaring you are 18 years old or older.

 

I didn’t receive a tracking number but you said you emailed me one… what’s going on?

Once your order is updated to shipped we do email a shipping confirmation including your tracking number. Most of the time if you did not receive the order/shipping confirmation please be sure to check on your SPAM mail folder. Once you find the email remember to mark the email as not spam or from a safe sender, then add orders@greenleafkratom.com to your email address book.

 

My tracking hasn’t updated.  Is everything ok with my order?

There are times USPS’s online tracking doesn’t update, sometimes for days.  This unfortunately is normal and happens quite often.  All packages do eventually make it to their destination… some quicker than others.  We do understand, being in the business we’re in, time is usually of the essence and customers’ want their orders to arrive as soon as possible.  We do all we can by shipping orders out the same day they are placed.  But after it’s been shipped and leaves our facility, the package is in the hands of USPS and there is nothing we can do from our end to get it to you any quicker.  If there are problems with delays during transit, please call the United States Postal Service at 1-800-275-8777, or for quicker service call your local post office.